SHIPPING POLICY
WynnPharm offers Free Standard Shipping on all orders over $50 in the contiguous United States. Please note, if choosing the Free Shipping option, the carrier type is determined by WynnPharm (i.e. USPS, UPS, FedEx, etc.). We offer real-time rates for all orders placed online or on the phone. This allows you to get our direct rates and the best pricing available. For all domestic orders, please allow 3-5 business days for delivery. For all Non domestic US orders (i.e. Hawaii, Alaska, Guam, etc.) please allow 5-10 business days. For all international orders, including Canada, please allow 7-30 business days. All orders, including expedited, are processed within 24-48 hours. Please note, expedited orders are delivered in approximately 2 business days. All shipping times are not guaranteed. All orders placed on weekends will begin processing on the next business day. Expedited service does not include weekends/holidays. Please note, we currently do not ship to Mexico. Please note that shipping fees do not include any customs or VAT fees that may occur.
We’ve partnered with Route
A package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
RETURN POLICY
We accept returns on all customer orders purchased through our website. When you receive your order, please check to make sure the product is in good condition (i.e. not damaged or defective) and let us know immediately if there is a problem with your shipment by contacting customer service toll free at 1-800-214-9600. International customers can call us via 732-409-1005. Unopened items in new condition can be returned within 90 days of purchase to receive a full refund or exchange. Refunds will be issued in the original method of payment. You will be refunded once your product arrives back to us in new condition. We will provide return shipping only if the return is a result of an error on our part (i.e. damaged, defective or incorrect item, etc.). We reserve the right to limit or refuse a refund.
All Wholesale / distributor / reseller orders are final. No returns or refunds will be accepted.
